![]() ![]() If the reason for the cancellation was within the airline's control, and it was made with no more than 14 days' notice, then depending on the timings of the new flight offered you could also be entitled to compensation. Your rights to assistance are the same as if your flight is delayed. You're entitled to a refund or replacement flight if yours is cancelled. You might have to be patient while they rearrange transport and rebook passengers, but the law says they must get you there." "If you still want to travel then your airline must get you to your destination. The CAA's guidance says: "You may lose your holiday too, so we recommend you contact your package organiser or the airline for further information. Transfer passengers who end up missing a connecting flight because their first plane was delayed are entitled to a service back to their original departure point.īut things get a little more complicated for passengers on package holidays - especially if they decide not to travel on a delayed outbound flight. Long-haul flight - £520 if the flight arrived more than four hours late, £260 for a delay of between three to four hours. ![]() The length of your flight affects how much you are entitled to: Thankfully, you are entitled to a full refund if you decide to abandon your journey after five hours of delays. If you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait. The exception to this is when there are air traffic control problems or extreme weather, as these issues aren't their fault. ![]() Usually, airlines have to provide compensation if a person's flight arrives more than three hours late. Accommodation for passengers stranded overnight (usually in a nearby hotel).Refunds for the cost of two free phone calls, faxes or emails.A reasonable amount of food and drink (usually provided in the form of vouchers).Under UK law, airlines must give passengers who are affected by a delay of at least two hours: This rises to three hours for journeys up to 2,175 miles (3,500km).įor long-haul flights going any further than this, four hours or longer counts as a significant delay. You'll qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. Flights operated by a UK airline only arriving at an EU airport.Flights operated by a UK/EU airline arriving at a UK airport.The good news is you may be - in certain circumstances.įirst, it's important to know what flights are covered by consumer law. If you're unlucky enough to get stuck at an airport due to a flight delay, you may wonder if you're entitled to any compensation. Lenders will need to be vigilant and continue to offer support for borrowers in the interim," he said.Īfter the UK airports with the worst delays were revealed earlier today (see post at 1.15pm), we've been looking at your rights. "Defaults across all unsecured lending increasing over the same three-month period indicates many people are still struggling to meet their day-to-day costs. Karim Haji, global and UK head of financial services at KPMG, said the latest BoE data suggests "a more positive economic outlook hasn't fed through to household finances yet". It also revealed increased demand for borrowing, with this also expected to climb during the three months to the end of May. The BoE carries out the survey every quarter as part of its role to maintain financial stability. The rates for mortgages, credit cards and other loans, as well as loans to small to medium businesses, are all expected to rise in the next quarter. ![]() UK lenders have seen a rise in defaults on mortgages and credit cards - with the trend expected to continue in the coming months, according to a survey.Ī poll of banks and building societies by the Bank of England reveals lenders reported higher default rates on secured loans and unsecured lending in the three months to the end of February. ![]()
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